Privacy Policy

Last updated: 15 Apr 2026

At Rugged-Box.com (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, place an order, request product information, or otherwise interact with us.

This policy is intended to align with the Personal Data Protection Act 2012 of Singapore (“PDPA”), which governs the collection, use, disclosure, and care of personal data in Singapore.

1. Who We Are

Rugged-Box.com is a website operated in Singapore. Based on your website contact page, the site is brought to users by:

PIC-CONTROL Pte. Ltd.
UEN: 201400024G
GST: 201400024G

2. What Personal Data We Collect

We may collect personal data that you voluntarily provide to us, including:

  • your name;
  • WhatsApp number, mobile number or email address;
  • company name, where applicable;
  • delivery or billing address;
  • order and purchase details;
  • product enquiry details;
  • appointment or pickup details; and
  • any other information you include when contacting us.

We may also collect certain technical or usage information automatically when you visit our website, such as:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • referral source;
  • date and time of access; and
  • cookie-related or analytics information.

3. How We Collect Personal Data

We may collect personal data in several ways, including when you:

  • submit an enquiry through our website;
  • contact us via WhatsApp;
  • place an order or request a quotation;
  • ask for product recommendations or sizing assistance;
  • arrange for delivery, viewing, or pickup;
  • subscribe to updates or marketing communications, where offered; or
  • browse our website.

4. How We Use Your Personal Data

We may use your personal data for purposes such as:

  • responding to your enquiries;
  • recommending suitable products or case sizes;
  • processing orders and payments;
  • arranging delivery, collection, or appointment scheduling;
  • providing after-sales support;
  • sending order updates or service-related communications;
  • improving our website, products, and services;
  • maintaining internal records;
  • meeting legal, tax, accounting, or regulatory requirements; and
  • sending marketing or promotional messages where permitted or where you have consented.

Under Singapore’s PDPA, organisations may collect, use, or disclose personal data for purposes for which consent has been obtained or where otherwise permitted by law, and individuals must be allowed to withdraw consent with reasonable notice.

5. Use of WhatsApp and Other Communication Channels

Because Rugged-Box.com uses WhatsApp as a primary communication channel, any information you send through WhatsApp may be collected and used by us to respond to your enquiry, assist with your order, arrange appointments, and provide customer support.

Please avoid sending unnecessary sensitive personal data through messaging platforms.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • understand website traffic and usage patterns;
  • improve site performance and user experience;
  • remember basic preferences; and
  • support security and troubleshooting.

You can usually manage cookies through your browser settings. Disabling cookies may affect some website functions.

7. When We May Disclose Your Personal Data

We may disclose your personal data where reasonably necessary to:

  • delivery, logistics, or courier providers;
  • payment processors or payment service providers;
  • website hosting, IT, or technical support providers;
  • professional advisers such as accountants, auditors, or lawyers;
  • service providers helping us operate our business; and
  • government authorities, regulators, or law enforcement agencies where required by law.

We do not sell your personal data to third parties.

8. Overseas Transfers

Some of our service providers or technology platforms may store or process data outside Singapore. Where personal data is transferred overseas, we will take reasonable steps to ensure that the data continues to receive a standard of protection comparable to that required under Singapore law. The PDPA includes obligations relating to the protection of personal data and limitations on overseas transfers.

9. Data Retention

We keep personal data only for as long as it is reasonably needed for business, legal, accounting, warranty, dispute-resolution, or operational purposes, or as otherwise required or permitted by law.

When personal data is no longer needed, we may delete, anonymise, or securely dispose of it.

10. Protection of Personal Data

We take reasonable security measures to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

  • withdraw your consent to our use of your personal data;
  • request access to personal data we hold about you; and
  • request correction of inaccurate or incomplete personal data.

The PDPA provides for withdrawal of consent, and gives individuals rights to request access to and correction of personal data held by an organisation, subject to exceptions under the law.

To make such a request, please contact us using the details below. We may need to verify your identity before processing your request.

12. Marketing Communications

Where we send promotional or marketing communications, we will do so in accordance with applicable laws and only where permitted.

You can ask us to stop sending marketing messages at any time by contacting us.

13. Third-Party Links

Our website may contain links to third-party websites, suppliers, tools, or external resources. We are not responsible for the privacy practices, content, or security of those third-party sites. You should review their privacy policies separately.

14. Children’s Privacy

Our website and products are generally intended for business users, adults, and general consumers. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through the contact details published on our website:

Rugged-Box.com / PIC-CONTROL Pte. Ltd.